Refund policy
Return, Refund, and Replacement Policy
At Harvis Gifts, personalized canvas art is created to order using the names, dates, and other details submitted with your purchase. Our jewelry is non-personalized. We want you to love your order. If an item has a production or fulfillment problem, we will make it right.
Final-sale items
All personalized canvas art and jewelry items are final sale.
Personalized canvas art is final sale because it is made specifically from the details submitted with your order. Jewelry is non-personalized but is also final sale. We cannot accept returns, exchanges, or refunds for a change of mind, an unwanted gift, or a sizing preference.
For personalized canvas art, please review all names, dates, spelling, capitalization, design selections, size, and shipping information carefully before placing your order.
Damaged, defective, or incorrect items
If any item arrives damaged, defective, or incorrect, contact us within 30 days of delivery. We will make it right by offering one of the following at no additional cost to you:
•A replacement or remake; or
•A full refund to your original payment method.
To request help, email info@harvisgifts.com with your order number, a brief description of the issue, and clear photos of the item and its packaging. If you received the wrong item or wrong design, we may request a video showing the item and the package in which it arrived. This helps us resolve the issue quickly.
Please do not return an item before we provide instructions. In most approved cases, you will not need to return the original item.
Canvas-personalization errors
If a personalized canvas arrives with names, dates, or other personalization that do not match the information submitted with your order, contact us within 30 days of delivery. We will make it right with a no-cost replacement/remake or a full refund.
We create personalized canvases exactly from the information entered at checkout. A misspelled name, incorrect date, incorrect design selection, incomplete address, or incorrect shipping address entered by the customer is not a production or fulfillment error and is not eligible for a free replacement or refund.
If you notice a mistake after ordering, contact us within 8 hours of purchase at info@harvisgifts.com. We will do our best to help if production has not started, but we cannot guarantee changes once production begins.
Jewelry care and tarnish
Please follow the care instructions shown on the relevant jewelry product page. Tarnishing or damage caused by normal wear, improper care, chemicals, water exposure, or storage conditions is not considered a production defect.
If you believe a jewelry item arrived damaged, defective, or incorrect, contact us within 30 days of delivery with your order number and clear photos so we can review the issue.
Shipping and delivery concerns
If you have a shipping or delivery concern, including a package marked delivered but not received or a shipment with no tracking movement for an extended period, contact info@harvisgifts.com with your order number and a brief description of the issue. We will submit the request to our production and fulfillment partner, ShineOn, for review.
Claims for packages marked delivered but reported missing may require Package Protection, tracking information, and other supporting evidence. Eligibility for a replacement or refund in these cases is subject to the shipping-protection coverage and the fulfillment partner’s review. We cannot guarantee a replacement or refund for every package that is marked delivered but reported missing.
If tracking has not moved for 30 days after shipment, or 15 days for shipments within the European Union, we may submit the shipment for a possible one-time replacement review. Shipments in customs clearance may need additional time before they can be considered lost.
Refund timing
If a full refund is approved, it will be issued to the original payment method. The time required for the refund to appear in your account is determined by your bank or payment provider. For questions about posting times or your account balance, please contact your banking institution or payment provider directly.
Contact us
For help with an order, a replacement request, a refund, a cancellation, or a shipping concern, contact:
Harvis Gifts
Email: info@harvisgifts.com
Phone/SMS: 734-531-8809
Support hours: 11:00 AM–7:00 PM EST
Nothing in this policy limits rights that cannot be excluded under applicable law.